PRIVACY
POLICY
PERSONAL DATA PROTECTION NOTICE (PDPA NOTICE)
GLADYS CREATIVE STUDIO (“we”, “us”, or “our”) is committed to protecting the privacy of our clients, business partners, and all individuals whose personal data are processed by us (collectively referred to as “data subjects”).
Any reference to “personal data” and “sensitive personal data” shall have the meaning prescribed under the Personal Data Protection Act 2010 (“PDPA”) and any amendments made from time to time.
This Privacy Notice explains how we collect, use, disclose, and protect your personal data when you access our website or engage our services.
YOUR CONSENT AND ACKNOWLEDGEMENT
By accessing our website or engaging our services, you acknowledge that you have read, understood, and agreed to this Privacy Notice, and you consent to the processing of your personal data in accordance with it.
If you provide personal data of third parties, you confirm that you have obtained their consent for us to process their data.
If you are under 18 years old, you must obtain consent from your parent or legal guardian before providing any personal data to us.
We reserve the right to update or amend this Privacy Notice from time to time. Any changes will be posted on our website. Your continued use of our services after such updates constitutes your acceptance of the revised Notice.
You may withdraw your consent at any time by contacting us in writing. However, depending on the nature of your request, we may not be able to continue providing certain services.
COLLECTION OF PERSONAL DATA
We may collect personal data from you when necessary for the provision of our services. This may include (but is not limited to):
Name, identification number, passport number
Contact details (phone number, email, address)
Nationality, date of birth, gender, marital status
Employment and company details
Financial and billing information (including bank or payment details)
Educational background and interests
Any information voluntarily provided by you in forms, emails, or communications
We may also collect sensitive personal data where required and with your consent.
Providing personal data is voluntary. However, failure to provide necessary information may affect our ability to deliver services to you.
For vendors, freelancers, or service providers, providing accurate personal data is mandatory for engagement and payment purposes.
HOW WE USE YOUR PERSONAL DATA
We process your personal data only for purposes related to our business, including:
Providing video production and creative services
Preparing quotations, proposals, and project updates
Processing payments via secure payment gateways
Communicating service updates, timelines, and deliverables
Improving our website, services, and client experience
Maintaining internal records and administrative purposes
THIRD-PARTY WEBSITES
Our website may contain links to external platforms (e.g., Vimeo, YouTube, payment gateways). We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review their privacy policies before providing any personal data.
DATA RETENTION
Your personal data will be retained only for as long as necessary to fulfil the purposes stated in this Notice or as required by law. After that, it will be securely deleted or anonymised.